Returns & Refunds
Our return policy and refund process to ensure your satisfaction with every purchase.
Our promise to you
Shopping should feel safe. Here's what you can count on with every APC order.
30 days to return
Changed your mind or something not right? Send it back within 30 days.
Refunds in 5–7 days
Once we receive and check your return, your refund is processed — no chasing.
Real people on WhatsApp
Talk to an actual person, fast — not a bot or a ticket that goes quiet.
No runaround
A clear, honest process. If we get it wrong, we make it right.
Return Policy
At APC, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return items within 30 days of delivery.
Eligibility Requirements:
- Items must be unused and in original condition
- Original tags and packaging must be intact
- Return request within 30 days of delivery
- Proof of purchase required (order confirmation)
Non-Returnable Items:
- Personal care items and cosmetics
- Underwear and intimate apparel
- Perishable goods
- Custom or personalized items
Refund Process
Initiate Return
Contact our customer service or use the online return portal to start your return.
Package Items
Pack items securely in original packaging with all tags attached.
Ship Back
Use the provided return shipping label or your preferred shipping method.
Receive Refund
Refund processed within 5-7 business days after inspection.
Contact Info
Email: returns@apc.com
Phone: +260 123 456 789
Hours: Mon-Fri, 9AM-5PM
FAQ
How long do refunds take?
5-7 business days after we receive your return.
Who pays for return shipping?
We provide free return labels for eligible items.