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Customer Success Manager
Full-timeLusaka, Zambia
About the role
Our Customer Success Manager is the voice of APC for our customers. You will make sure every shopper feels supported, heard, and valued from first visit to delivery and beyond.
What you'll do
- Respond to customer enquiries quickly and empathetically
- Resolve order, delivery, and payment issues end to end
- Gather feedback and share insights with product and operations teams
- Build processes that improve customer satisfaction over time
What we're looking for
- 3+ years in customer support or success roles
- Outstanding written and verbal communication
- A calm, solutions-focused approach to problem solving
- Familiarity with e-commerce is a plus
Interested in this role?
Send us your CV and tell us why you'd be a great fit. We review every application.
Apply Now